We take pride in every product that we place in your home. The selections we’ve made for you are an investment and we want to help you keep these investments in beautiful and functional condition.
We’ve listed these general recommendations for taking proper care of common products. You will also find a link to our DropBox library with a collection of detailed instructions from the manufacturers.
Wood Furniture, both painted and stained finishes
Furniture should not require any other care than routine dusting and occasional cleaning with a damp cloth of warm water and mild dish soap, followed by immediate drying with a clean soft cloth.
Never use window cleaner, ammonia products, or other chemical sprays. Avoid using silicone waxes, lemon oils or other oily polishes.
Do not place anything hot or wet onto a wooden surface as it can cause discoloration. Keep wooden furniture away from air vents, humidifiers and fireplaces, as well as direct sunlight; all can have drying and/or bleaching effects.
Stone, Metal and Other Non-Wood Furniture Surfaces
For stone, metal and other non-wood surfaces, wipe off anything that spills immediately by blotting, avoid setting beverages directly on these surfaces, do not use abrasive cleaners and use felt pads under objects that may scratch.
Stainless Steel and Satin Chrome
Use a soft cloth and mild soapy water. Wipe in the grain direction to prevent marking or scratching of the surface. Rinse and wipe with a dry cloth, to avoid watermarks. To get rid of stains, use a stainless steel cleaner, and follow the product instructions. Wipe in the grain direction. Do not use a scouring pad or powder cleanser, as these products may damage the finish.
Melamine and Laminate
Use a soft cloth and warm, mild soapy water, or all-purpose cleaner. Rinse and wipe dry. For stubborn stains, use baking soda.
Upholstery
Frequent vacuuming — Upholstered furniture should be vacuumed once a month to remove the dust and dirt which damage fabric fibers and cause premature wear.
Caring for you Custom Upholstery
Clean spills immediately — Spills and accidents can permanently stain upholstery fabrics. Even a water spill can cause permanent damage to some fabrics if not cleaned up immediately. Follow the recommended cleaning procedures described on the label beneath the seat cushions.
Fluff pillows and rotate cushions — Upholstered furniture is made to be soft and conform to the user’s body with use. Often it will not return to its original shape after use unless the cushions and back pillows are plumped by hand. Be sure to hand fluff pillows and cushions to maintain their shape. This becomes more necessary as the upholstered furniture ages through repeated use.
Cushions should be rotated once a week to distribute normal wear to both sides of the cushion.
Avoid excessive exposure to natural light — Exposure to natural light can cause some fabrics and leathers to fade. Care should be taken to limit the amount of sunlight on any piece of furniture. Fading is not covered under product warranties.
Cleaning Codes and Cleaning Methods
- W — Spot clean this fabric with only the foam of a water-based cleaning agent to remove soil.
- S — Cleaning should be performed by a professional furniture cleaning service, using a solvent-based cleaning agent.
- S-W — Spot clean this fabric with only the foam of a water-based cleaning agent or with a pure solvent in a well-ventilated room.
- X — Clean only by vacuuming or light brushing with a non-metallic stiff brush. DO NOT USE WATER OR SOLVENT BASED CLEANER.
In all cases, dry cleaning by a professional furniture cleaning service is recommended. To prevent overall soil, frequent vacuuming or light brushing to remove dust or grime is recommended.
Leather
The most important step you can take to protect your investment is to avoid direct sunlight and heating/cooling sources.
Leather is a natural product that is very durable and beautiful. Leather upholstery should be dusted occasionally with a lint-free cloth. Blot spills immediately with distilled water and a soft cotton cloth.
Different leathers have different care characteristics. Refer to care label under seat cushions for proper care instructions of the leather you’ve selected.
Window Treatments
Vacuum frequently, at least monthly, to avoid dirt and dust remaining on the fabric where it will be absorbed over time. Frequent vacuuming will prevent more extreme cleaning requirements and keep draperies looking new for years.
Area Rugs
Rotate Rugs Frequently to equalize the wear on the rug in traffic patterns and the effects of sunlight.
Vacuum frequently, with the nap of the rug. If you have a Dyson or other high-powered vacuum, do not use the beater bar as it is too rough on area rugs. Use the hard-floor setting. Never vacuum the fringe of a rug.
For spills:
Remove excess moisture immediately with a paper towel.
Always blot and do not rub. Press down with the heel of your hand until the spill is absorbed.